Privacy policy

We take your privacy seriously. Here you will find which personal data we process, why, for how long and what rights you have.

Data controller

SECUR s.r.o., company ID 24832341, registered office Verdunská 627/11, Bubeneč, 160 00 Prague 6, operator of Residence Václavská, Václavská 1748/13, 120 00 Prague 2. Contact: info@residencevaclavska.com, +420 602 700 807.

Which data we process

• Booking data: first and last name, e-mail, phone, address, dates of stay, number of guests, booking notes.
• Payment data: card payments are processed by the payment gateway of the booking system; we do not store full card numbers.
• Data required by law for accommodation: details from your identity document to the extent of the guest register, the registration of foreign nationals and the local accommodation tax.
• Communication: the content of e-mails, messages and calls you send us.

Why we process data

• To conclude and perform the accommodation contract and handle your booking (Art. 6(1)(b) GDPR).
• To meet legal obligations — guest register, registration of foreign nationals under Act No. 326/1999 Coll., local accommodation tax under Act No. 565/1990 Coll., accounting and taxes (Art. 6(1)(c) GDPR).
• Legitimate interest — protecting property and guest safety, handling complaints and defending legal claims (Art. 6(1)(f) GDPR).

How long we keep data

Booking data for as long as needed to handle the stay and any claims, at most 3 years. The guest register for 6 years as required by law. Accounting documents for 10 years.

Who we share data with

Only to the necessary extent: the operator of the Previo booking system and the payment gateway provider, our website hosting (Cloudflare) and e-mail (Microsoft) providers, our accountants, and public authorities where the law requires it (e.g. the foreign police, the municipal office). If you book through an intermediary (e.g. Booking.com), its terms also apply. We do not sell your data or share it for marketing.

Cookies

This website uses no advertising or tracking cookies, only technical elements needed for it to work. The Previo booking form may use its own technical cookies.

Your rights

You have the right to access, rectify and erase your data, to restrict processing, to data portability and to object to processing based on legitimate interest. Just write to info@residencevaclavska.com. You may also lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, www.uoou.gov.cz.

Effective from 9 November 2026.